Paying for group packages
A 50% non-refundable deposit must be received at the time of booking.
Deposit must be received to confirm your reservation.
Event balance must be paid in-full before play passes or other package items may be issued. Individual payments are NOT accepted for group/party packages.
Your balance should be paid in a single lump sum in the form of cash or credit/debit card. Checks are NOT accepted unless received no less than two weeks prior to your event date.
If we have not received the required non-refundable deposit for your event, please call Group Sales as soon as possible at (540) 785-6700 to complete the reservation process.
If we do not receive your non-refundable deposit, your reservation will not be held or honored.
A 10% service charge will be automatically added to your total event balance. This includes anything added to your package during your visit.
Gratuity for event staff is greatly appreciated, but not required or included in your balance.
Payments and deposits for group events are final and non-refundable.
Paying your full event balance more than 24 hours prior to your event is not recommended.